Two overlapping circles per row: clinic mark + family member. In a household account most rows are about someone else, so the person has to be visible at a glance.
No filter pills — the timeline is already chronological and the avatars carry identity. A filter can come back if households get large.
Course progress (tray 7 of 24, session 4 of 12) is the strongest habit item in the data: 1,248 aligner patients change trays every 1–2 weeks and have zero touchpoints today. It carries no commercial ask, which is exactly why it should lead.
Follow-up intervals come from measured cadence, not a textbook. Kontrol repeats at 56%, and its typical ticket is ~Rp 800rb.
Photo log is patient-owned content — strong engagement, zero clinical claim, and it makes a long ortho course feel like progress rather than a bill.
Missed visits get a recovery row rather than silence. A lapsed control is the cheapest re-engagement you have.
Keep the voice administrative, never advisory. Scheduling nudges are safe; clinical instruction is Kemenkes claim territory — if aftercare instructions appear, they should be authored by the clinic, attributed to it, not written by CareNow.